WhatsApp integration
DN
Astradent Lab
Online
Hi, sending case for tooth 26 crown
Case DN1002 received ✓ LabyAI checking now.
🦷 Design ready — tap to approve
[Approve] [Request changes]
[Approve] [Request changes]
Approved 👍
🚴 Out for delivery ETA 6:30 PM
Invoice ₹3,200 [Pay via UPI]
Invoice ₹3,200 [Pay via UPI]
The full WhatsApp loop
01
Dentist WhatsApps your lab
A photo, a PDF Rx, or just a voice note. Astradent receives it and creates a case automatically.
02
Astradent acknowledges instantly
"Case DN1002 received. LabyAI is checking your scan. We'll update you in 2 hours."
03
Status updates auto-send
"Case DN1002 is in QC" · "Ready for pickup at 6:30 PM" — dentist knows without calling.
04
3D design approval link
Dentist taps "Approve" → milling starts. Or "Request changes" → back to your bench.
05
Invoice + UPI link on delivery
Invoice auto-generated, UPI link sent. Dentist pays in one tap. Payment auto-reconciled.
Why WhatsApp-first wins in India
30 seconds
To onboard any dentist
They already have WhatsApp. No app store, no password reset, no training.
0 friction
No app install needed
Dentists send from the same app they use to message their family.
Any language
Hindi, English, Tamil — all work
Astradent auto-detects and routes. You can respond in any language.
WhatsApp integration — common questions
Do I need a green-tick verified WhatsApp number?
Strongly recommended but not required. Astradent helps you get Meta Business verified during onboarding.
Will my dentists get spam?
No. WhatsApp’s Business API enforces opt-in templates; Astradent only sends updates the dentist expects.
What if the dentist sends a case at 11 PM?
Astradent acknowledges automatically, creates the case, and your morning starts with it ready in the inbox.
Can I send a WhatsApp payment reminder?
Yes. Astradent auto-reminds 3 days, 7 days, and 14 days after an invoice goes unpaid (schedule customizable).
Does my existing lab WhatsApp number get replaced?
No. You can keep a human WhatsApp number alongside. Many labs run both.
